4. "College courses include..." (vs. "Took courses in...." or "3 years of college") - If you went to college years ago and did not complete your degree, you look like an underachiever on your resume. Starting with "College courses include..." sends the message that you are a high school graduate who went to school to take courses (not just get a degree) or that you have been motivated to keep your education ongoing.
5. "All..." as in, "All human resources responsibilities in the office..." (vs., for example, "Human resources responsibilities include all functions...") - Sometimes a key word isn't what you'd think. "All" is a great key word to start a descriptive item in your resume. "All" instantly paints a picture of comprehensive responsibilities and a more rather than less important role.
6. "References available upon request" (vs. nothing) - Now, I know that many experts do not consider this phrase necessary because they believe that most readers assume that you will have references. But I'm not so sure. Unfortunately, there are potential employers out there (hopefully not too many) who may conclude that if you do not say anything about references, it must mean that you don't have any, and therefore they can throw out your resume and have one less to read. So, keep it in.
7. "Value to an organization:"... (vs. "Career Summary") - Who cares what your career summary is? In my humble opinion and extensive experience, deep down inside the first thing a potential employer really wants to know is if you can help their bottom line. Otherwise, I don't really think they're that interested in reading yet another career summary on a resume.
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Sander Marcus, Ph.D., is a Licensed Clinical Psychologist and Certified Professional Resume Writer. He has over 3 decades of experience in providing career counseling, aptitude testing, job search coaching, and resume writing. He is the co-author of 2 books on academic underachievement, various tests, and numerous articles. Contacted him at email@example.com, 312-567-3358, www.center.iit.edu.